Support, Billing & Policies
Account, billing, refunds, and how to reach our support team.
How do I contact LeadPower customer support?
Call 423-536-6200 or email support@leadpower.net. Support handles account questions, billing, product info, and technical issues.
Can I cancel my subscription?
Yes. Subscription products can generally be canceled according to their terms. Support will help with the process.
Can I restart my subscription later?
In many cases, yes. If you previously canceled, contact support and they will review the options for your account.
How do I update my payment information?
Contact support and they will guide you through the secure process to update your payment or billing details.
Can I pause my lead delivery?
Some products allow pausing while others follow a fixed delivery schedule. Support will review your specific product.
How do refunds work at LeadPower?
Refund requests are reviewed according to the terms of each product. Contact support to start the process.
My leads have not arrived yet. What should I do?
Delivery varies by product and setup status. Contact support so they can review your specific account and order.
What if there is a problem with my order?
Contact support with your order details. Account-specific issues get reviewed and resolved by the support team.
I forgot my login information. What do I do?
Use the password reset option if available. If you still cannot get in, support can verify your identity and restore access.
Can you look up my account details for me?
For privacy and security, account information is only handled by the support team after verifying your identity.
Is my personal information secure with LeadPower?
Yes. LeadPower takes privacy seriously and handles information according to its Privacy Policy.
Will LeadPower sell my information?
Review our Privacy Policy for complete details on collection, use, and sharing. Specific questions go to the support team.
Does LeadPower comply with advertising platform rules?
LeadPower builds campaigns to follow platform policies, though policies change and final decisions rest with the platform.
What if my company has its own advertising restrictions?
Many companies have guidelines. LeadPower can review them and recommend a compliant approach whenever possible.
What happens if I still have questions?
Ask. If we cannot answer fully or it is account-specific, we will connect you with the right team member.
Still have questions? Talk to a real person.
A quick free consultation is the fastest way to figure out what fits your business.